Service Excellence Awards

Sherry Alcazar
Mental Health Clinical Specialist
Behavioral Health
For constantly going above and beyond as our Rapid Access clinician to fit in several intakes in a timely manner. For being supportive to the entire staff and for staying on top of training new staff with Adult Needs and Strengths Assessment (ANSA). For being a team player.

Deepak Chopra
Institutional Services Worker-Lead
Contra Costa Regional Medical Center and Health Centers
For anticipating the unit's needs and immediately working on issues that concern his team. For being a well-respected, organized and excellent leader.

Sylvia Fonseca, MD
Contra Costa Regional Medical Center and Health Centers
For going above and beyond in assisting me on Epic to find the best care for our patients. For being a wonderful doctor, always demonstrating service excellence.

Amber Giles
Mental Health Program Manager
Behavioral Health
For going above and beyond in her role, always making herself readily available to clients and the entire Access team for consults, debriefing, and check-ins. For putting in every effort to ensure the team runs smoothly, especially during the recent tough times of being understaffed. For being an exceptional supervisor/manager and an honor to work with.

Nicole Hickey, MD
Contra Costa Regional Medical Center and Health Centers
For being a gem in her ability to treat respiratory illness. For the way she listens, informs, suggests and stays with her patients to ensure they get the best care.

Shana Johnson
Substance Abuse Program Manager
Behavioral Health
For going the extra TWO miles! For her management of Discovery House and the tremendous changes and modifications that benefit client services as well as staff morale. For "herding cats" every day with grace, respect and enthusiasm. For exuding cultural competence and attention to best practices, For being assertive, open, supportive and available. For making a huge difference in our Substance Use Disorder (SUD) treatment through our Alcohol and Other Drugs Services (AODS) program.

Daniel Lee, MD
Contra Costa Regional Medical Center and Health Centers
For being a prime example of service excellence, doing everything he can for his patients' care.

Jackie Lewis
Secretary-Advanced Level
Behavioral Health
For being an invaluable source of information for the Behavioral Health division for many years. For providing helpful responses to all questions regarding policies and who to go to and what to do allowing us to provide high quality Behavioral Health services to the residents of Contra Costa County. For being a true "guru of knowledge," keeping the "train on the tracks," and always responding to questions in a kind, professional manner.

Erik Mann
Information Systems Technician Level II
Information Technology
For consistently providing excellent customer service. For taking into consideration the type of work that the person he's assisting does and ensuring they have what they need to properly serve the public. For his gentle demeanor that makes him approachable, knowing he'll never turn you away if you have "just one more" question.

Bertha Mena
Clerk-Specialist Level
Public Health
For going the extra mile to assist an elderly client, who was distraught and confused, navigate their way to our office via public transportation. For going above and beyond by meeting the client where the bus route let them out (a mile away) and assisting them in the field.

Rodel Miyamoto
Institutional Services Aide
Environmental Health
For proving time and again that he is reliable. For his positive attitude that resonates whenever we see him in our unit. For being able to rest assured that when called for help he will do it willingly, in a timely manner, and with a smile on his face.

Brianna Plaza, RN
Contra Costa Regional Medical Center and Health Centers
For going the extra mile to help me feel comfortable and to clearly communicate with me what was going on while I was in the throes of a mental breakdown and being involuntarily held for observation. For making me feel cared for, listed to and respected (as I am someone who is usually a well put-together Veteran and Healthcare professional).

Alan Siegel, MD
Contra Costa Regional Medical Center and Health Centers
For his outstanding and kind service excellence. For being there when needed in a pinch, assisting staff as well as the social workers to better serve our patients and community.

Najibi Skender, MD
Contra Costa Regional Medical Center and Health Centers
For being a wonderful person and doctor, providing service excellence. For caring a great deal for his patients and coworkers.

Sergiyenko Yevgeniy, RN
Contra Costa Regional Medical Center and Health Centers
For always being professional and caring. For being a bright star in West County.

Facilities Maintenance
Contra Costa Regional Medical Center and Health Centers
For always going the extra mile to assist the Inpatient Psych unit with our numerous requests. For being true to the statement, "Day or Night our Maintenance People are always there for us."