Medical and Financial PRIVACY
Confidential information about patients or the organization will be protected and not shared with those that are not authorized or required to have such information. Confidential information may include personnel data, patient and clinical information, pricing and cost data, financial data, strategic plans, vendor and contractor information, and any information defined as confidential under the HIPAA guidelines.
Our Member Services Representatives are here to help you get the care you need and quickly answer question you may have about:
- Choosing a Doctor
- Changing your Doctor
- Getting an ID Card
- How to see a specialist
- Understanding your benefits
- Updating your contact information
- Directing you to services you need
- Assistance with translation services
- Requests for member materials
- And much more!
Call us toll free at 1-877-661-6230 (TTY 711) Monday - Friday 8 a.m. to 5 p.m. We are here to help!