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CCH

The A3 Model

To develop a caring approach that is also culturally and clinically responsible, CCH and the Design Team looked at the key needs of anyone facing a behavioral health crisis.

A Need for Help

Crisis calls from individuals, families, law enforcement, businesses or community agencies can all arrive through multiple pathways to get to the A3 Miles Hall Crisis Call Center. Calls from pathways such as 911, 211 or 988 will be quickly transferred to the call center. The direct number to call is 844-844-5544.

Someone to Talk To

Calls either come in or get transferred to the A3 Miles Hall Crisis Call Center. Once fully rolled out, the high-tech call center will be open 24/7. A behavioral health clinician will determine the caller's needs, triage to see if they can meet the needs over the phone or if they should send a trained response team to provide appropriate in-person support.

Someone to Respond

A response team that best meets the caller's needs will be dispatched for timely, in-person support.

Level 1

This team is for calls requiring a welfare check, is low-risk for escalation and can address social needs.

  • Mental Health Community Support Worker*
  • Emergency Medical Technician (EMT)
Level 2

This team is for calls where a person is experiencing an acute and serious behavioral health crisis or in need of further assessment.

  • Mental Health Community Support Worker
  • Licensed Clinician
  • Substance Abuse Counselor (if needed)
Level 3

This team is for calls where a person is experiencing an acute and serious behavioral health crisis with the possibility of the situation escalating and creating safety concerns.

While we want to lessen the need for law enforcement, we recognize that is sometimes an appropriate response.

  • Mental Health Community Support Worker
  • Licensed Clinician
  • Law Enforcement

*A Mental Health Community Support Worker is someone who has lived experience or may have family members with lived experience.

A Place to Go

Once a team is on the scene, they may determine the person in crisis needs a place to go to get more support. The team can connect the person to appropriate behavioral health services countywide, such as behavioral health wellness clinics, psychiatric emergency services, medical emergency departments, or community-based services. The team can help transport the person where they need to go for care.